77fe Privacy Policy

1. Brief Introduction

77fe ("we", "our", "company") is a trusted online betting and casino platform in Bangladesh. This privacy policy ("policy") explains how 77fe collects, uses, stores, and discloses the personal information of its users ("you", "your").

By using this website, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

This privacy policy applies to all services, websites, and applications of 77fe. This policy has been prepared in English and is made easy to understand for all our Bangladeshi users.

2. What Types of Information We Collect

77fe may collect the following types of information from users:

2.1 Identity Information

• Full name and username
• Date of birth (for age verification)
• National ID card or passport number (for KYC verification)
• Gender

2.2 Contact Information

• Email address
• Residential address

2.3 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay, bank account number)
• Transaction history and amounts
• Deposit and withdrawal records

2.4 Technical Information

• IP address
• Device type, operating system, and browser information
• Duration of use, login time, and date
• Gaming activity logs

2.5 Behavioral Information

• Preferred games and betting types
• Website browsing patterns
• Records of communication with customer support

3. How We Collect Information

77fe collects your information in the following ways:

3.1 Information Provided Directly

When you register an account on 77fe, complete identity verification, make a payment, or contact customer support, you voluntarily provide us with information.

3.2 Automatically Collected Information

When you use our platform, we automatically collect certain technical information. This includes cookies, web beacons, and log files.

3.3 Information Received from Third Parties

In some cases, we may receive information about you from identity verification agencies, payment processors, and fraud prevention service providers.

4. How Your Information Is Used

77fe uses your information for the following purposes:

4.1 Providing and Managing Services

• Creating and managing your account
• Processing and verifying transactions
• Providing bonuses and promotions
• Keeping gaming services running

4.2 Fulfilling Legal Obligations

• Completing the identity verification (KYC) process
• Complying with anti-money laundering regulations
• Enforcing responsible gaming policies
• Meeting regulatory authority requirements

4.3 Security and Fraud Prevention

• Detecting unauthorized access or fraud
• Ensuring account security
• Monitoring suspicious activity

4.4 Communication and Support

• Sending important account notifications
• Providing customer support
• Informing you about service updates and changes

4.5 Service Improvement

• Improving the user experience
• Analyzing platform performance
• Developing new services and features

5. Disclosure of Information and Third Parties

77fe does not sell or rent your personal information. However, we may share your information with third parties in the following circumstances:

5.1 Service Providers

We use trusted third-party services for payment processing, identity verification, fraud detection, and IT support. These parties will only receive the information necessary to provide the specific service and operate under confidentiality agreements.

5.2 Legal Requirements

If required due to a court order, government investigation, or legal obligation, we may be compelled to share your information with the relevant authorities.

5.3 Business Restructuring

If 77fe is part of any merger, acquisition, or business restructuring, your information may be transferred to the new entity. In such a case, we will notify you in advance.

6. Cookies and Tracking Technologies

77fe uses cookies and similar tracking technologies. Cookies are small data files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the basic operation of the platform, such as maintaining login sessions.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect information to analyze and improve platform usage.
• Security Cookies: Help detect fraud and unauthorized access.

6.2 Cookie Control

You can accept or reject most cookies by changing your browser settings. However, please note that disabling essential cookies may cause some platform services to not work properly.

7. Data Protection and Security

77fe adopts industry-standard security measures to keep your personal information protected:

• SSL Encryption: All data transfers between you and our servers are protected through SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept secure using advanced encryption methods.
• Access Control: Only authorized personnel can access your information for specific purposes.
• Regular Security Reviews: Our systems and processes undergo regular security testing.
• Two-Factor Authentication: An additional layer of security is ensured for accounts.

However, transmitting information over the internet is not entirely risk-free. While we are committed to providing the highest level of protection, it is not possible to guarantee the complete security of any system. If you notice any suspicious activity, please inform our support team immediately.

8. Data Retention Period

77fe retains your personal information only for as long as it is necessary:

• For active accounts, information is retained for as long as the account remains active.
• Even after an account is closed, financial records are retained for a specified period in accordance with legal obligations.
• Information required to comply with fraud prevention and anti-money laundering regulations is kept for the determined period.
• In the case of a legal dispute or claim, the relevant information may be retained until the dispute is resolved.

Once the required retention period has ended, your information is securely deleted or anonymized.

9. Your Rights

As a 77fe user, you have the following rights over your personal information:

9.1 Right to Access Information

You may request to know what information about you is stored with us. We will provide you with a copy within a reasonable time.

9.2 Right to Correct Information

If your information is incomplete or incorrect, you may request a correction. You can update much of your information yourself from your account settings.

9.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, we are obligated to retain some information to fulfill legal requirements.

9.4 Right to Object to Data Processing

You may object at any time to the use of your data for marketing purposes.

9.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will process your request within a reasonable time.

10. Privacy of Minors

77fe is for persons aged 21 or older only. We do not knowingly collect any personal information from minors.

If we learn that a minor has registered on our platform, we will immediately close that account and delete the related data. If a parent or guardian believes their child has used our platform, please contact us.

11. Changes to the Policy

77fe reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Send a notification to your registered email.
• Notify you of the changes when you log in to the platform.

If you continue to use the platform after the updated policy is published, it will be understood that you have accepted the new policy. Therefore, it is recommended that you review this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us using the following methods:

We respect your privacy and are committed to protecting your data. Thank you for using 77fe's services.